SUPPORT

Email Support

Click the links below to reach out to the necessary support teams

KW Answers

Find answers to questions about our KW tools and technology!

SLM Marketing

Reach out for help with issues related to Command, including troubleshooting, uploading contacts, account login problems, and much more.

KW Support

Get answers directly from our KW experts for issues with Command!

Dotloop

Call (888) 368-5667 or email support@dotloop.com for assistance with your Dotloop account.

Docusign

Call (800) 379-9973 or email support-re@docusign.com for assistance with your Docusign account.

Video Support

Scott Le Roy Marketing

Watch videos the marketing team for help navigating the Command Applets! They even have live video trainings available!

66 Day Challenge with Marty Miller

Watch this video series to learn, step by step, how to utilize Command to help you grow your businesses and flourish!

Prefer in-person assistance?

Book an appointment with Olivia, the Market Center Tech Trainer, HERE and sit down to go over your questions together! If you don't see a convenient time, email oliviamanderville@kw.com and she will be happy to find a better time for you!

Connect your printer to the copier here!

Follow the instructions below or contact oliviamanderville@kw.com to help you! It only takes about 5 minutes but you will need to be in the office and connected to the office's WIFI in order to complete the steps. You will also need to know your printer code (any staff member can help you with this if you don't remember it).

Instructions:

Click link and select the following options: https://youraot.tech/kwrc

MAC or Windows
More Info (blue box)
Run Anyway
Yes - Allow Make Changes
"Run" Installation
Close

The final steps will vary based on the brand of your computer!

MAC: Type in printer code in the small window that pops up

WINDOWS:

Go to your printer settings
Select "KWRC Upstairs" Printer (might have to right click)
Printer Properties
Device Settings
Administrator
Job Accounting
Check the Job Accounting Box
Enter Your Copier Code
Repeat with "KWRC Downstairs" Printer

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